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I am writing to make a complaint about the service at the Checksmart on McKinley in Mishawaka, Indiana. For some reason "our" store changed its hours from 24/day to opening to 8 am! This is so inconvenient for many who prefer to go before work or before shopping etc....
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I liked
  • Payday loan
I didn't like
  • Long lines and wait time ---new hours
  • New hours
  • Number of employees
#779794
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They attempted to do the same thing to me where they submitted the check to my bank account which caused me to get an overdraft fee so what I did was I called my bank and told them to stop check smart from trying to take out of my account so whenever they attemp to...
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Anonymous
Anonymous

Its in the contract. Pay on time and no check will be deposited.

1.0
#770896
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Checksmart Loan Review

The shittiest company ever do not get a loan from shitsmart.
1.0
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Capistrano Beach, California
#763987
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Checksmart Loan Review

They would not give me a loan after I have been dealing with them several times. I have payed them back every time I was given a loan and always on time. It really makes me upset when they change the way they operate. It's B.S.
2.0
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Interest Rate
Product or Service Quality
#760966
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I talked to your customer office with two different people. Both of your customer service assossiates were the rudest people i ever talked to. The people at your blue springs missouri location lied to me and said they would hold my loan until the following day which...
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3.0
Peculiar, Missouri
#760951
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Checksmart Loan Review

Corprate and retail store customer are rude Adam the corprate customer service manager is a ***. Thry get rude with you and lie aboutvthings they have previously said. I WILL BE CONTACTING BBB
1.0
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Customer service
Diversity of Products or Services
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Website
#753507
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Corporate employees are extremely rude, and unprofessional. I called to find out when my loan would hit my account. They couldn't give me an exact date, and kept repeating themselves which was very frustrating. Then proceeded to get an attitude and hung up on me, when...
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Anonymous
Anonymous

Corporate doesn't know every single due date for every loan immediately. Some independent stores can make decisions to extend loans a day or two to be close to the customers p...

#742345
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Checksmart Loan Review

Checksmart employees are terrible. Twice now I have not been informed of vital information for my next loan and re-borrow process. So instead I'm left with no money and in worse condition then when I went in! My problems were not coming from the policy itself, just lack of communication. I will never go back and I advise everyone to stay away.
1.0
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Customer service
Diversity of Products or Services
Product or Service Quality
#730691
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I took out a loan back in Jan. I paid it off on time. Since that time I have received calls asking if I needed another loan, I declined. I get a call on Oct 22 almost 10 months after I paid it off saying they never received my payment for my Jan loan. I was told if I...
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#722288
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I RECENTLY YESTERDAY WENT TO APPLY FOR A LOAN BECAUSE I HAVE A METRO PC PHONE THEY NEEDED "DETAIL" OF MY ACCOUNT SO I WAS TURNED AWAY I HAD EVERY OTHER ITEM AND MY PHONE SO I AGREED AND RETURNED WITH DETAIL OF MY ACCOUNT ONLY TO FIND THAT THE IGNORANT AND MOST...
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Anonymous
Anonymous

So you paid for a phone but not food. That doesn't seem too smart to me. Are you sure you can wipe your butt?

1.0
I didn't like
  • Whole company
#722131
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