Checksmart Complaints and Reviews

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Main address: 7001 Post Road 43016 Dublin Ohio
1-800-837-0381, ,
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  • Jul 21
  • Loans and Mortgages
  • Impolite Customer Service
  • 5

The folks that work here are very unprofessional. I can hear side conversations that just inappropriate in front of customers. They are not very willing to help and I felt I was a nuisance more than a customer. They are not on top of there game here and feel they need customer service training. I like to see folks that are just like myself but don't treat me like I'm bothering you....DO... Read more

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  • Jun 20
  • Cash Services
  • Parma Heights, Ohio
  • Check Cashing Service
  • 28

To make a long story short I was scammed on craigslist for $1500 but all of this could have been avoided had Checks Mart bothered to do their job. The clerk was suppose to verify the check and when the bank was closed she called her manager to see how else to verify the check and a few minutes later said we were good to go and cash it making me believe the check was at least valid. A few days... Read more

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  • Jun 13
  • Loans and Mortgages
  • Indian Wells, California
  • Loan Service
  • 46

At first the employees here were very nice and polite at the main and McClintock office location. I paid off loan with them and had been a customer with them for 3 years. Today was horrible I went in for a new loan and it went through without a hitch the first time well I needed more funds then anticipated. Went back and got asked a lot of questions felt like I was being treated like a new... Read more

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  • May 01
  • Tax services
  • Middletown, New York
  • Tax Filing
  • 18

I was talked into filing my taxes through checksmart, they said it would only end up costing me $150 dollars, ended up with all the fees being over $300, on top of that they filed me as making double what I make which caused me to owe several hundred dollars to the state of michigan, Took numerous phone calls and visits to the store to get this matter resolved,I was refunded my money it cost to... Read more

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Empollee gave me the wrong adress twice talk to a manager who treat me like *** then said I was bligerent to my boyfriend and hung up on me! End of story bad customer care unprofessional and has no idea what they are doing! Add comment

The Branch Manager at 35th Ave and Bell in Phoenix is horrible. She does not even know what customer service means and the corporate office plays dumb like they don't know anything about it. Add comment

  • Feb 25
  • Loans and Mortgages
  • Dayton, Ohio
  • Loan Due
  • 3
  • 53

I was a CheckSmart customer for YEARS. Here in 2014, my health hasn't been the best, therefore I have missed a lot of work. I had a loan due at the end of January, could not pay it. They sent the check to my bank, making my account negative. Now, I receive nothing but harassing call after harassing call. They do not listen to you when you tell them you cannot get called at work. They do not... Read more

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  • Jan 27
  • Loans and Mortgages
  • Toledo, Ohio
  • Rude Employees
  • 1
  • 58

BAD company, rude employees, stores are not willing to work with you. Do NOT LOAN FROM THEM I was returning their calling and the corp employee, was just rude as ***, I got hung up on, and when I called back, the supervisor acted like he didn't care. I missed some days of work due to snow emergency lv 3 for 4 days, and the company and store didn't want to work with me or give an extension, after... Read more

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  • Dec 17, 2013
  • Loans and Mortgages
  • Cincinnati, Ohio
  • Interest Rates
  • 60

Never do business with checksmart. They are thieves who will trap you into a never ending cycle of fees and illegal interest rates. The employees of this company are disgusting trashy losers who don't know what customer service means. Checksmart is the worst payday loan mortgage insurance place ever stay away from them. The biggest mistake I ever made in my life was doing business with them. I... Read more

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  • Nov 19, 2013
  • Loans and Mortgages
  • Loan Payment
  • 43

I come in here to pay my loan faithfully I'm never late or anything I'm consitantly treated lime *** by the young hispanic woman that work there I'm in no way rude to thw m so there for They need to learn what cuatomer service is I will never in my life come here again amd I will give bad fred back to anyone that asks me I really didn't appreciate the way that I was treated today and by no means... Read more

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